Shipping policy
# SHIPPING & DELIVERY POLICY
**Last Updated:** October 12, 2026
At **Klyvexo** (operated by **Tadax Company LLC**), we are committed to delivering your order safely, reliably, and as quickly as possible. Please read our Shipping & Delivery Policy below to understand how your order is processed, shipped, and tracked.
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## 1. INTERNATIONAL DIRECT-TO-CONSUMER FULFILLMENT
To offer you innovative products at competitive direct-to-consumer prices, **Klyvexo** ships all orders directly from our specialized international manufacturing and fulfillment centers located outside the United States. We do not maintain physical retail stores or inventory warehouses within the United States.
Every order undergoes a strict quality control inspection prior to packaging and international air dispatch.
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## 2. ORDER PROCESSING TIME
* **Processing & Quality Check:** All orders are processed, inspected, and packed within **1 to 3 business days** (Monday – Friday, excluding public holidays) after your order is placed.
* **Weekend Orders:** Orders placed on Friday evening, Saturday, or Sunday will begin processing on the following Monday.
* **Shipping Confirmation:** As soon as your package leaves our international fulfillment facility, you will automatically receive a **Shipping Confirmation Email** containing your tracking number and a direct link to track your parcel's journey in real time.
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## 3. ESTIMATED SHIPPING TIMES & RATES (UNITED STATES)
Once your order has been processed and dispatched (1–3 business days), estimated transit times are as follows:
* **Standard Tracked & Insured Shipping (50 U.S. States):** **7 to 12 business days**
* **Hawaii, Alaska, Puerto Rico & U.S. Territories:** **10 to 16 business days**
* **APO / FPO / DPO Military Addresses:** **12 to 20 business days**
*(Note: If you select Priority Processing or Insured Shipping at checkout, your order is prioritized in our fulfillment queue for the fastest possible dispatch, and your shipment is 100% covered against loss or damage in transit).*
Please note that delivery dates are estimates and may occasionally be affected by peak holiday seasons (such as Black Friday / Cyber Monday and Christmas), severe weather conditions, or U.S. Customs clearance procedures.
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## 4. HOW TRACKING WORKS (INTERNATIONAL AIR + U.S. LAST-MILE CARRIER)
We partner with leading global e-commerce logistics carriers (such as YunExpress, 4PX, and DHL eCommerce) combined with local U.S. postal and courier networks (**USPS, UPS, FedEx, or UniUni**) for final delivery to your doorstep:
1. **Stage 1 – International Air Transit:** Your parcel is scanned at our overseas fulfillment center and flown directly to a major U.S. port of entry (typically Los Angeles, New York JFK, Chicago, or Dallas).
2. **Stage 2 – U.S. Customs & Handover to Local Carrier:** Once cleared through U.S. Customs, your package is handed over to **USPS** (or a local courier) for final delivery.
* **Important Tracking Tip:** If you check your USPS tracking number during the first 3 to 5 days after dispatch, USPS may temporarily display *"Label Created, USPS Awaiting Item"* or *"On Its Way to USPS."* **Do not worry—your package is already in transit by international air!** As soon as it clears U.S. Customs and is scanned at the local U.S. sorting facility, your USPS tracking will update with the exact delivery day.
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## 5. SPLIT SHIPMENTS (MULTIPLE ITEMS)
If your order includes multiple items or different product categories, we may occasionally ship them in separate packages from different specialized fulfillment lines at **no extra shipping cost to you** so that each item reaches you as fast as possible. If this happens, you will receive a separate tracking number for each package.
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## 6. SHIPMENT CONTRACT (FOB ORIGIN) & CUSTOMS CLEARANCE
* **Shipment Contract & Passage of Title:** In accordance with our Terms of Service (Section 5), all purchases are made pursuant to a shipment contract (FOB Point of Origin outside the United States). Legal title and technical risk of loss pass to you upon our tender of the package to the international carrier at the foreign point of origin (pursuant to Treas. Reg. § 1.861-7(c) and IRC § 862(a)(6)).
* **No Surprise Customs Duties:** Personal consumer orders shipped into the United States are cleared via pre-arranged customs channels (including U.S. Section 321 *De Minimis* and Delivered Duty Paid logistics lines). In the vast majority of U.S. orders, you will not be charged any additional customs duties upon delivery.
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## 7. DELIVERY GUARANTEE: LOST, DELAYED, OR STOLEN PACKAGES
Even though legal title passes at the point of international dispatch, **Klyvexo protects your purchase under our Commercial Delivery Guarantee**:
* **Lost in Transit or Damaged on Arrival:** If your tracking shows no updates for more than 15 business days, or if your item arrives damaged, contact us at **support@klyvexo.com** and we will send you a **100% free replacement** or issue a full refund.
* **Packages Marked "Delivered" by Carrier (Porch Piracy / Misdelivery):** If your tracking number states that your package was delivered to your mailbox or front porch, but you cannot locate it:
 1. Please check around your property (side doors, porch, garage, mailbox) and ask household members or neighbors, as USPS sometimes scans packages a few hours before physical drop-off.
 2. Contact your local post office with your tracking number to verify the GPS delivery scan.
 3. Reach out to us at **support@klyvexo.com** within **7 days** of the delivery scan so our team can assist you with a carrier investigation or replacement solution.
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## 8. ADDRESS ACCURACY & CHANGES
Please double-check your shipping address (especially **Apartment, Suite, or Unit numbers** and **ZIP codes**) before completing checkout.
* **Need to fix an address?** If you notice a typo in your shipping address, email us immediately within **12 hours** of placing your order at **support@klyvexo.com** with the subject line `"URGENT: Address Correction Order #[Your Order Number]"`.
* Once a package has already been dispatched from our international facility, the shipping address cannot be rerouted in transit. If a package is returned to sender or undeliverable due to an incomplete or incorrect address entered by the customer, we can reship your order once you provide the corrected address.
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## 9. CONTACT US
If you have any questions about your shipment or need help tracking your order, please contact our Customer Support Team:
* **Email:** support@klyvexo.com
* **Brand:** Klyvexo (Operated by Tadax Company LLC)
* **Corporate Registered Office:** 1021 E Lincolnway Suite 9165, Cheyenne, WY 82001, United States *(Administrative mail only — no inventory or returns at this location)*