Refund policy
# REFUND & RETURN POLICY
**Last Updated:** October 12, 2026
At **Klyvexo** (operated by **Tadax Company LLC**), we stand behind the quality of our products and want every customer to have a risk-free shopping experience. If you are not completely satisfied with your purchase on **klyvexo.com**, we offer a **30-Day Money-Back & Satisfaction Guarantee** subject to the terms outlined below.
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## 1. 30-DAY RETURN & REFUND WINDOW
You have **thirty (30) calendar days** from the date your order is marked as delivered by the carrier to request a return, exchange, or refund. Once 30 days have passed since the delivery date, we cannot offer a refund or exchange.
To be eligible for a standard return:
* Your item must be unused, in the same condition that you received it, and in its original packaging with all accessories and manuals included.
* For health, safety, and hygiene reasons, personal care items, oral care products, medical/safety devices, or intimate goods whose hygiene seal has been broken, opened, or used cannot be physically returned unless they arrived damaged or defective.
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## 2. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS (100% COVERED BY US)
If your item arrives damaged, defective, or if you received the wrong product, **you do not need to pay to ship it back.**
1. Contact our Customer Support Team at **support@klyvexo.com** within **seven (7) days** of delivery.
2. Include your **Order Number** and clear **photo or brief video evidence** showing the defect, damage, or incorrect item received.
3. Upon verification, we will immediately send you a **brand-new replacement free of charge** (with expedited processing) or issue a **100% full refund** to your original payment method—and you may keep or dispose of the defective item without the hassle of going to the post office.
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## 3. HOW TO INITIATE A RETURN OR REFUND (STEP-BY-STEP)
If you wish to request a return or refund because you changed your mind or ordered the wrong item, you must follow our **Return Merchandise Authorization (RMA)** process:
### Step 1: Contact Support First (Mandatory)
Send an email to **support@klyvexo.com** with your **Order Number** and the reason for your request. **Do not ship any package back before receiving an official RMA number and return instructions from our support team.**
### Step 2: Fast-Track "Keep-It" & Eco-Friendly Resolution Options
Because Klyvexo ships directly from our international fulfillment centers outside the United States, shipping a single parcel back internationally can be expensive and time-consuming for our customers.Â
To save you the cost and inconvenience of international return shipping (and to reduce the environmental carbon footprint of return air freight), our Customer Support Team may first offer you convenient **No-Return Resolution Options**, such as:
* **Free Instant Exchange:** We send you a replacement item or alternative size/model while you keep the original item.
* **Keep-It Partial Refund:** You keep the product (to use or gift to a friend or family member) and receive an immediate partial refund directly to your original payment method—saving you 100% of return shipping fees.
### Step 3: Physical Return to Our International Fulfillment Center
If you prefer a full refund instead of our Fast-Track Keep-It options, our support team will issue you an **RMA Number** and provide the exact address of our designated **international return fulfillment facility** outside the United States.
* **Return Shipping Costs:** For non-defective "change of mind" returns, the customer is responsible for paying the return shipping costs with a trackable shipping method. Original shipping and shipping protection fees (if any) are non-refundable.
* Please send us the return tracking number via email once the parcel has been dispatched.
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## 4. IMPORTANT WARNING: DO NOT SHIP RETURNS TO OUR WYOMING OFFICE
**Our Cheyenne, Wyoming address (`1021 E Lincolnway Suite 9165, Cheyenne, WY 82001`) is strictly our corporate registered agent office for legal and administrative mail.**
* We do **not** maintain inventory warehouses or return processing facilities in the United States.
* **Do not send any physical products or packages to our Wyoming corporate address.** Any merchandise shipped to our Wyoming registered office will be automatically refused by the mail facility, will not be inspected, and will not qualify for a refund.
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## 5. ORDER CANCELLATIONS & ADDRESS CHANGES
Because our international fulfillment team processes orders quickly to ensure the fastest possible dispatch:
* You may request a free order cancellation or shipping address modification within **12 hours** of placing your order by emailing **support@klyvexo.com** with the subject line `"URGENT: Cancel/Modify Order #[Your Order Number]"`.
* Once an order has already been packed, handed over to the international carrier, or assigned a tracking number, it can no longer be canceled in transit. In that case, please wait for the package to arrive and follow our standard return/refund procedure above.
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## 6. BUNDLES, MULTI-PACKS & PROMOTIONAL DISCOUNTS
If you purchased a discounted multi-item bundle (e.g., "Buy 2 Get 1 Free" or tiered quantity discounts) and request a partial refund for only a portion of the bundle, the items you choose to keep will be calculated at their standard single-item retail price, and the remaining balance will be refunded to you.
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## 7. PACKAGES MARKED DELIVERED OR REFUSED DELIVERY
* **Incorrect Address Provided by Customer:** If an order is returned to sender or lost because an incomplete or incorrect shipping address was entered at checkout, we can reship the order once the address is corrected (a small reshipment postage fee may apply).
* **Refused Packages:** Unlike Cash-on-Delivery orders, prepaid orders that are intentionally refused at delivery without prior RMA authorization from our support team may be subject to a deduction of actual international return freight and restocking costs caused by the refusal.
* **Lost in Transit:** If tracking shows no movement for more than 15 business days or the carrier confirms the parcel is lost in transit, contact us at **support@klyvexo.com** and we will send a free replacement or issue a full refund.
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## 8. REFUND PROCESSING TIME
Once your refund (partial or full) is approved by our support team:
1. We process the refund immediately in our system, and you will receive an automated confirmation email from **Klyvexo**.
2. The credit will automatically be applied to your original method of payment (credit card, debit card, PayPal, Apple Pay, or Google Pay).
3. Depending on your bank or credit card issuer's processing times, please allow **3 to 7 business days** for the refunded amount to appear on your bank statement.
If you have not received your refund after 7 business days from our confirmation email, please contact us at **support@klyvexo.com** and we will provide you with the official processor Acquirer Reference Number (ARN) so your bank can locate the funds immediately.
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## 9. CONTACT US
For any return, exchange, or refund assistance, please contact our dedicated Customer Support Team:
* **Email:** support@klyvexo.com
* **Brand:** Klyvexo (Operated by Tadax Company LLC)
* **Corporate Registered Office:** 1021 E Lincolnway Suite 9165, Cheyenne, WY 82001, United States *(Administrative mail only — no product returns)*